F A Q
SALES, RETURNS + QUESTIONS – email@example.com
SECRET CATALOG SUBMISSIONS – firstname.lastname@example.org
MAIL – STATE / 109 Main Street / Thomson, GA 30824
CALL – 706-986-5397
WHEN IS THE NEXT SECRET CATALOG?
The next Secret Catalog will be coming your way May 2018. We're so excited to making all the print catalogs free from now on, so be sure to sign up for your copy at the bottom of our site. And subscribe to our newsletter as well so you don’t miss a beat!
CLOTHING CARE INSTRUCTIONS
Most STATE products are proudly wash and wear. We aim to have our products be low fuss, durable, and capable of regular circulation in your wardrobe! Use this guide to help care for your new garments.
If you have any questions, don't hesitate to ask! Email us at email@example.com and we'll do our best to help.
RETURNS / EXCHANGES
STATE offers refunds/exchanges within 5 days of receipt for unused, unworn items with their original tags and/or packaging. Postage costs are not refundable. After 5 days, all sales are FINAL. To begin the return process, please email sales(@)statethelabel.com and indicate the reason you wish to return the item. Customers are responsible for any return shipping costs. For international shipments, STATE is not responsible for duty reimbursement. Refunds will be issued using the same method through which you purchased (credit card or PayPal). We will process your return as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. STATE has the right to deny a refund if the merchandise returned does not meet our return policy requirements.
All items are shipped via the USPS.
Domestic orders are shipped using Priority Mail services and usually arrive in 2-3 business days. A tracking number will be emailed once the order is shipped.
International orders are mostly shipped via First Class Mail International. Please message us with any special delivery requests or to arrange an alternative shipping solution. STATE is not responsible for payment of any duty or import fees.
STATE is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays. We are also not responsible for packages that are lost or damaged in transit.
TERMS AND CONDITIONS