F A Q

CONTACT 

SALES, RETURNS + QUESTIONS – sales@statethelabel.com

SECRET CATALOG SUBMISSIONS – hello@thesecretcatalog.com 

MAIL –   STATE  /  109 Main Street  /  Thomson, GA 30824

CALL – 706-986-5397 

 

WHEN IS THE NEXT SECRET CATALOG?

The next Secret Catalog will be coming your way May 2018. We're so excited to making all the print catalogs free from now on, so be sure to sign up for your copy at the bottom of our site. And subscribe to our newsletter as well so you don’t miss a beat!

 

CLOTHING CARE INSTRUCTIONS

Most STATE products are proudly wash and wear. We aim to have our products be low fuss, durable, and capable of regular circulation in your wardrobe! Use this guide to help care for your new garments. 

If you have any questions, don't hesitate to ask!  Email us at sales@statethelabel.com and we'll do our best to help.

COTTON:  all 100% cotton items are wash and wear. Wash in the machine with like colors on cool, warm, or hot, and tumble dry low.
COTTON & HEMP:  wash cool, tumble dry low.
BLENDS: any fabric blends, especially if they contain wool are best if washed by hand and line dried, or dry cleaned. Due to the shrinkage of wool, avoid hot water washes. 

  

RETURNS / EXCHANGES

STATE offers refunds/exchanges within 5 days of receipt for unused, unworn items with their original tags and/or packaging. Postage costs are not refundable. After 5 days, all sales are FINAL. To begin the return process, please email sales(@)statethelabel.com and indicate the reason you wish to return the item. Customers are responsible for any return shipping costs. For international shipments, STATE is not responsible for duty reimbursement. Refunds will be issued using the same method through which you purchased (credit card or PayPal). We will process your return as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. STATE has the right to deny a refund if the merchandise returned does not meet our return policy requirements.

 

SHIPPING

All items are shipped via the USPS.

Domestic orders are shipped using Priority Mail services and usually arrive in 2-3 business days. A tracking number will be emailed once the order is shipped. 

International orders are mostly shipped via First Class Mail International. Please message us with any special delivery requests or to arrange an alternative shipping solution. STATE is not responsible for payment of any duty or import fees.

STATE is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays.  We are also not responsible for packages that are lost or damaged in transit. 

 

TERMS AND CONDITIONS

By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privacy policy, govern STATE’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website. The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, content and product design, layout, look, appearance and graphics. Any redistribution or reproduction of part or all of this material in any form is prohibited other than in accordance with the following: · This website and its content and products is copyright of STATE - © STATE 2013. All rights reserved. · You may print or download to a local hard disk extracts for your personal and non-commercial use only. · You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. · You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Unauthorized use of this material or this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of STATE.